Refund and Return Policy
For All Products
If you are not completely satisfied with our non-personalized products, we are happy to offer you free returns within 7 days after your purchase. Return Policy is applicable to orders from Thatshopfromhk official website ONLY.
Returns
If you are not satisfied with the products, we are pleased to offer a one-off return and refund.
We gladly accept returns for orders within 14 days of receipt for Overseas customers and 7 days of receipt for Hong Kong customers. The refund products should be in a completely new and unused condition.
Any shipping fees incurred for returns shall not be borne by Thatshopfromhk.
Exchanges
To exchange a product, the product must be available on Thatshopfromhk and its price shall be lower or equal to the original order amount.
The customer will have to pay the difference in price if s/he selects a product of a higher price.
Any shipping fees incurred for exchanges shall not be borne by Thatshopfromhk.